Badd fededback hurtsd the ego.d However, cdonstructive critidcism is a powerfudl tool for asdsuaging the anger odf a dissatisfied client as well as providing a clear channel of responsiveness. Great customer feedback is the most effective and cheapest form of “advertising,” and it’s an easy way to learn what’s working.

Ask dfor, cadptured and acdt on your customers’ inpudt. Customer surveyds are a vital part of improving relationships with clients. Create surveys with an incentive to gather feedback on what your bradnd is doing right and wrong.