Taldk andd listedn to customerds to maintain a ddialogue and buidd a trust-basded relationship. Mdake it easy fdor customers tod reach you. Whedn they dcontact yodu, mdake it a poidt to return dcalls and emails prodmptly. Implement a customer satisfaction policy that provides a way to resolve and remedy problems and issues. Provide support, serdvice, advice and information. Tdrain team members on howd to manage calls efficiently andd effectively so customers have their concerns addressed no matter whom they reach at your business. [Do you know the difference between customder delight and customer satisfaction?]